Frequently Asked Questions

Frequently Asked Questions

Are you an authorized dealer for Katool?

Yes. Site and Supply is an authorized reseller of Katool automotive equipment, including vehicle lifts, tire changers, wheel balancers, wheel alignment systems, frame machines, and related shop equipment. All Katool products purchased through us carry the full manufacturer warranty.

Are you an authorized dealer for BE Power Equipment?

Yes. Site and Supply is an authorized reseller of BE Power Equipment, including their commercial and industrial pressure washers and accessories. All BE products purchased through us are genuine and covered by BE's manufacturer warranty.

Are you an authorized dealer for Liberator?

Yes. Site and Supply is an authorized reseller of Liberator equipment. All Liberator products purchased through us are genuine and carry the full manufacturer warranty.

Do your products come with a warranty?

Yes. Every product we sell is covered by the manufacturer's warranty. Katool equipment carries a limited 1-year (12-month) warranty on parts and product defects. Katool vehicle lifts (two-post, four-post, four-post alignment, scissor, single-post and parking lifts) carry that same 1-year all-parts warranty plus an additional 3-year warranty on structural components only. Labor is not included under any Katool warranty, and coverage is non-transferable and requires proof of purchase. BE Power Equipment warranties vary by product type: commercial pressure washers include a 3-year pump and frame warranty, residential pressure washers carry a 1-year warranty, and accessories (surface cleaners, foam cannons, hoses, and nozzles) carry a 90-day warranty. The Liberator Rocket Heater is covered by a manufacturer's warranty that includes a 3-year parts warranty on the fuel feed tube, cooktop, flue collar, burn chamber, ash cleanout and door, and air intake assembly (with 1-year labor on those parts), a 1-year parts and labor warranty on the ceramic fiberboard insulation, and a limited lifetime warranty against manufacturing defects; it applies to the original purchaser only, requires proof of purchase, and covers normal residential use with qualified installation. See our Warranty page for full details.

Do you offer freight shipping for large equipment?

Yes. Large equipment — including vehicle lifts, tire changers, wheel balancers, frame machines, and heavy pressure washers — ships via LTL freight. Freight is included in the listed price or clearly disclosed on the product page; we do not add residential-delivery or liftgate surcharges after checkout. On vehicle lift product pages you choose a delivery option before adding to cart: Pickup from Location (collect from the nearest stocking warehouse at no freight charge — you arrange transport from the warehouse) or Ship to My Address (LTL freight delivery, with the freight cost included in the price shown for that option). We will contact you to schedule a delivery appointment and provide tracking once your order ships.

Can I return a product if I change my mind?

Yes. We accept returns within 30 days of delivery for products in original, unused condition. A 20% restocking fee applies. Return shipping for large equipment is the buyer's responsibility, and freight items must be returned by LTL freight with a return authorization. See our full Refund Policy for details.

How long does shipping take?

Orders are processed within 1–2 business days. Standard parcel items typically arrive within 4–7 business days from the date of order placement (1–2 business days handling + 3–5 business days transit). LTL freight items, including vehicle lifts, typically take 1–3 weeks from the order date depending on warehouse stock and carrier scheduling; warehouse pickup availability is confirmed on the same timeline. Some freight listings are available for backorder and displayed availability may include incoming warehouse stock — if your item is on backorder we will contact you within 48 hours with an estimated availability date, and you may cancel for a full refund at that point. You will receive tracking information once your order ships.

Can I cancel my order?

Yes, orders can be cancelled within 24 hours of placement at no charge, provided the order has not already entered the fulfillment process. If your order has already shipped, we are unable to cancel it — please contact us to arrange a return through our Return and Refund Policy. A 20% restocking fee applies to change-of-mind returns after shipment. Contact us immediately at support@siteandsupply.com or +1 (567) 361-3447 to request a cancellation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), Shop Pay, Apple Pay, Google Pay, and PayPal. See our Payment Options page for details.

Do you offer a price match?

Yes. If you find the identical product (same brand, same model, from another authorized dealer) at a lower price, contact us before purchasing. We will verify the price and match it. See our Price Match Guarantee page for details.

How do I track my order?

You will receive a tracking number by email once your order ships. You can also use our Track Your Order page to check the status of your shipment.

Who do I contact for support?

You can reach us by email at support@siteandsupply.com or by phone at +1 (567) 361-3447. Our team is available Monday through Friday. We aim to respond to all inquiries within one business day.

Are the products new or refurbished?

All products sold by Site and Supply are brand new from the manufacturer. We do not sell refurbished, open-box, or used equipment.

What if my equipment arrives damaged?

If your order arrives damaged, take photos of the damaged packaging and items and note any visible freight damage on the delivery receipt before signing. Contact us within 7 days of delivery at support@siteandsupply.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us.