Warranty Policy

Warranty Coverage at Site and Supply

Every product sold by Site and Supply is covered by the manufacturer's warranty. We are an authorized dealer for every brand in our catalog, which means your warranty is fully valid and manufacturer-backed — not dependent on any third-party or grey-market arrangement.

Katool Equipment — Warranty Terms

All Katool products purchased through Site and Supply carry a limited 1-year (12-month) warranty covering parts and product defects under normal use.

Katool vehicle lifts — including two-post, four-post, four-post alignment, scissor, single-post and parking lifts — carry that same 1-year all-parts warranty plus an additional 3-year (36-month) structural warranty covering structural components only.

  • What is covered: Manufacturing defects, faulty components, and mechanical failures under normal operating conditions. Covered parts include, but are not limited to, cylinders, power units, motors, displays and electronics.
  • Replacement parts: Provided at no cost, with free shipping included.
  • What is not covered: Labor is not included under any Katool warranty. Also excluded: damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, or normal wear and tear.
  • Eligibility: Warranty is non-transferable and applies to the original purchaser only. Proof of purchase (order number, invoice, or sales record) is required, and the claim must fall within the applicable coverage period.
  • Extended coverage: A 2-year extended warranty may be purchased for any piece of Katool equipment. Contact us for pricing.
  • Claim review: Photos and/or video of the defect are required. All claims are subject to review and approval by the manufacturer's warranty and service department.
  • How to claim: Contact Site and Supply at support@siteandsupply.com or +1 (567) 361-3447. We coordinate with the manufacturer on your behalf.

BE Power Equipment — Warranty Terms

All BE Power Equipment products purchased through Site and Supply carry BE's standard manufacturer warranty.

  • What is covered: Manufacturing defects and faulty components under normal operating conditions.
  • What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, or normal wear and tear.
  • How to claim: Contact Site and Supply at support@siteandsupply.com or +1 (567) 361-3447. We coordinate with BE Power Equipment on your behalf.

Liberator Equipment — Warranty Terms

The Liberator Rocket Heater purchased through Site and Supply is covered by the manufacturer's warranty. Coverage applies to the original purchaser only and is non-transferable. Proof of purchase (bill of sale or purchase date), model name, and serial number are required to submit a claim, and coverage applies only to new products used for normal residential use and installed by a qualified technician in accordance with the manufacturer's instructions and all applicable local and national building codes.

  • 3-year parts warranty: Fuel feed tube, cooktop, flue collar, burn chamber, ash cleanout and door, and air intake assembly are covered for parts for three (3) years, with labor on these components covered for one (1) year.
  • 1-year parts and labor warranty: Ceramic fiberboard insulation is covered for both parts and labor for one (1) year.
  • Limited lifetime warranty: Manufacturing defects are covered under a limited lifetime warranty.
  • What is not covered: Damage or failures from misuse or abuse, improper installation, lack of maintenance, over-firing, negligence, transportation damage, power failures, downdrafts or venting issues, and use of unauthorized replacement parts. Scratches, corrosion, warping, discoloration caused by over-firing or abrasive or chemical cleaners, and service calls related to improper installation are also excluded.
  • How to claim: Contact Site and Supply at support@siteandsupply.com or +1 (567) 361-3447. The manufacturer may request digital photos or require defective parts to be returned (shipping prepaid) for inspection. If a covered defect is confirmed, the manufacturer will repair or replace the part at its discretion, or refund the wholesale value of the defective part. Coverage is limited to one replacement per eligible part, and the manufacturer is not liable for incidental, indirect, special, or consequential damages exceeding the original purchase price.

How to File a Warranty Claim

  1. Email support@siteandsupply.com with your order number, product model, and description of the issue.
  2. Provide photos or video of the defect if requested.
  3. We will coordinate a resolution: replacement parts, full product replacement, or manufacturer service.
  4. Most claims are acknowledged the same business day.

Questions?

Reach us at support@siteandsupply.com or +1 (567) 361-3447.